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PagoPA voucher redemption
Did you accidentally pay a PagoPA on the Motorist Portal? Your money isn't lost. The system allows you to convert the incorrect payment into a voucher, which can be redeemed at a driving school. We'll redeem it and refund you the full amount, wherever you are in Italy.
How it works, step by step
- 1 Generate the voucherEnter the Driver Portal with SPID or CIE and generate the voucher for the incorrect payment.
- 2 Send it to usYou can bring it to the office or send it to us via email or WhatsApp.
- 3 We'll refund youWe'll redeem the voucher and refund you the amount.
How much does it cost and when will the refund arrive?
- In person, at the driving schoolNo fees and immediate reimbursement: we'll give you cash at the counter.
- Remotely, by email or WhatsAppWe'll transfer your 48 24 hours, with a handling fee of 5.00 euros.
If you can stop by the office, it's worth it: the refund is immediate, in cash, and there are no commissions.
Are you in Sicily and have you paid the "National" bill?
This is the most common mistake made by those who contact us. In Sicily, payments must be made through the "Sicilian Region" channel, not the "National" one. Those who make this mistake end up with a payment that Sicilian driving schools cannot collect.
We operate nationally, so we can redeem your voucher even if you live in Sicily and refund you via bank transfer. You don't need to come to Pisa: just send us the voucher.
What we need from you
- The voucherThe one generated by the Motorist Portal, in PDF or as a readable photograph.
- The payment receiptThis can also be downloaded from the Motorist Portal.
- IBAN and account holderOnly if the refund is made by bank transfer and not at the counter.
Frequently Asked Questions
What is the Motorist Portal's PagoPA voucher?
This is the document that the Driver Portal generates when a PagoPA payment is not used or is made through the wrong channel. It contains the amount paid and can be redeemed by a driving school, which then refunds the amount to the cardholder.
I paid the wrong bill: can I get my money back?
Yes. You generate the voucher from the Motorist Portal, send it to us along with the payment receipt, and we'll redeem it, refunding you the amount. No formalities are required at Motorizzazione.
How much does the service cost?
If you come to the driving school in person, there's no fee: we'll refund you immediately in cash. If you complete the application remotely, via email or WhatsApp, the refund will be made by bank transfer, with a โฌ 5.00 processing fee retained.
How long does it take for the refund to arrive?
If you stop by the office 48 24 hours.
Do I have to come to Pisa?
No. If you can't come to the office, send us the voucher by email or WhatsApp and we'll refund you via bank transfer, wherever you are in Italy.
I'm in Sicily and paid the "National" tax instead of the "Sicilian Region" tax: what should I do?
Please contact us. In Sicily, the national payment is not collected by local driving schools, so your payment remains blocked. We operate on the national payment system: you generate the voucher, send it to us, and we'll refund you via bank transfer 48 24 hours.
Contact us and we'll tell you how to proceed correctly to obtain a refund.